FAQs
What shipping methods are availbale?
We deliver to anywhere in UK, Scotland and Wales Parcel Force
Is it safe to provide my payment information on your website?
Yes, our website uses secure encryption to protect your payment information.
How long will it take to get my order?
We aim for next day delivery, but please allow 1-2 days from date of order.
Do you ship internationally?
We currently do not offer this service
Do you offer Refunds?
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at (email address to be provided)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at (email address to be
provided)
What if my item is damaged on delivery?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Are there any exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous
materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Do you offer Exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When will I be Refunded?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at (email address to be provided)
